Hewden has appointed Michaela Simpson to the the newly created role of head of customer experience. She joins Hewden from Yodel, formerly the Home Delivery Network, where she was customer experience manager.
The appointment is part of a number of initiatives launched by Hewden in a bid to become ‘excellent in customer service’.
Ms Simpson said: “It’s refreshing to have joined a business where top management and marketing divisions are championing customer satisfaction programmes. A number of changes have already been brought about as the direct result of listening to customer needs. We will continue to consult with our customers to enable ongoing developments, improvements and efficiencies.”
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