The role, independent of Crossrail Ltd, is to help members of the public who feel they have not been able to resolve issues with contractors working on the Crossrail project.
Mr Jolly moves from the Olympic Delivery Authority, where he has been transport stakeholder relations manager since 2006.
Mr Jolly said: “Crossrail is one of the largest infrastructure projects ever undertaken in the UK with extensive construction planned to take place across London and the south east. The role of the Complaints Commissioner is to act as an independent mediator in unresolved disputes between Crossrail Ltd and members of the public.
“I would like to thank my predecessor Tony Gregory for his work in establishing the office and overseeing its work over the last two years and also Bernard Gambrill who has been acting as the experienced Interim Complaints Commissioner.”
Tony Gregory took up post as the first Crossrail Complaints Commissioner in January 2009 but stepped down in October 2011. The role has been filled on an interim basis by Bernard Gambrill.
Before joining the ODA, Mr Jolly’s previous experience includes head of integrated transport projects at Cambridgeshire County Council, and posts with London Underground and Docklands Light Railway, including six years with the Jubilee Line Extension project.
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