Californan technology firm Trimble has introduced a new Remote Assistant service for users of its Connected Site systems.
Surveyors using Trimble lasers and stations can also benefit.
Trimble Remote Assistant provides real-time technical support to field crew personnel or earthworks machine operators, without the time and cost of waiting for a technician to drive to the construction site.
“With Remote Assistant, we are making it easier to resolve problems that may arise on the job site,” said Roz Buick, vice president of Trimble’s heavy civil construction division. “Supervisors can train inexperienced workers remotely and deploy new personnel to the field with confidence that they will have technical support. When a worker has a question about a design file, work order or machine configuration, it can trigger a costly chain reaction of work stoppage, delay and even rework. Now the operator or job crew can communicate in real time with their head office or SITECH Technology Dealer to resolve issues and keep working.”
Machine operators using a Trimble CB450 or CB460 Control Box with Trimble GCS900 Grade Control System version 12.4 can resolve routine issues such as design file versioning and machine configuration for grade control without leaving the cab or taking the machine out of production. Support personnel can take control of the machine’s in-cab display, identify the design file version, view sensor configurations and access diagnostics to troubleshoot problems.
Job crews using the new Trimble SCS900 Site Controller Software version 3.1 can initiate a Remote Assistant session on their Trimble TSC3 Controller to clarify work orders, confirm design file versions and update software modules without leaving the job site.
Remote Assistant can also be used to train new construction survey teams and quickly ensure their Trimble equipment is functioning properly.
Remote Assistant is a Web-based subscription service hosted by the Connected Community powered by Trimble. It is available through Trimble’s worldwide SITECH Technology Dealer network on the Trimble TSC3 Controller or any earthworks machine equipped with the Trimble GCS900 Grade Control System version 12.4 and a Trimble SNM940 Connected Site Gateway.
Got a story? Email news@theconstructionindex.co.uk
